Shipping policy
Shipping & Return Policy
Last Updated: June 2026
Welcome to QuestBridge Store. We are committed to delivering your orders quickly and ensuring a smooth shopping experience.
Shipping Policy
Order Processing
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All orders are processed within 1–3 business days after payment confirmation.
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Orders are not processed or shipped on weekends or public holidays.
Delivery Time
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Estimated delivery time is 7 business days from the date of shipment.
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Delivery times may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.
Shipping Confirmation
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Once your order has been shipped, you may receive a confirmation email with tracking information (if available).
Return Policy
5-Day Return Window
We offer a 5-day return policy, which means you have 5 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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Proof of purchase or order confirmation is required.
Non-Returnable Items
Returns may not be accepted for:
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Used, damaged, or altered products.
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Personalized or custom-made items.
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Items marked as non-returnable at the time of purchase.
Return Process
To initiate a return, please contact our support team at:
Email: questbridgeshore@gmail.com
Please include your order number and the reason for the return request.
Refunds
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Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within a reasonable timeframe.
Contact Us
If you have any questions regarding shipping, returns, or refunds, please contact us:
QuestBridge Store
Email: questbridgeshore@gmail.com